| WHERE DO I GET A CLAIM
NUMBER? Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, B&B will do the rest. WHAT IS A DIRECT REPAIR SHOP? A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs. ARE YOU OPEN SATURDAY? We are open Monday-Friday, 8;00AM-5:00PM WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR? Absolutely. We generally order your vehicle's parts to arrive when your vehicle is scheduled for repair. This enables us to provide quicker turnaround time. CAN YOU MATCH THE PAINT COLOR? B&B Auto Specialists has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes in the restoration process. We are a Dupont A.O.Q. shop. HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE? Our staff can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check with our staff for the specifics on your vehicle. CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR? Yes, if we know ahead of time, we will do our best to provide you with this service. HOW CAN I GET A RENTAL CAR? We will give you the proper information for you to arrange for a rental car. HOW WILL I KNOW WHEN MY CAR IS DONE? You will be notified by phone when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have questions or concerns. IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE? Yes. You can pick up your written warranty upon picking up you vehicle. DO I HAVE TO PAY A DEDUCTIBLE? The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you aren't sure about your deductible, you can call your insurance company and they can tell you that you will be responsible to pay your deductible when you pick up your vehicle. WHO DO I PAY MY DEDUCTIBLE TO? It will be your responsibility to pay B&B Auto Specialists when you pick up your vehicle. If you aren't sure about your deductible, you can call your insurance company and they can tell you that you will be responsible to pay your deductible when you pick up your vehicle. WHAT FORMS OF PAYMENT DO YOU ACCEPT? The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express & Discover. Of course, cash & checks are always welcome. WHAT ARE BETTERMENT CHARGES? Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. CAN I WASH MY CAR? RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS DO'S · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade DONT'S · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish. RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely. |